Support in AFRRCS

The Alberta First Responder Radio Communication System (AFRRCS) provides and supports the tower and network infrastructure. Support of end user hardware is an agency responsibility. And support of end-user hardware in a P25 phase I trunked system such as AFRRCS is significantly more involved than a conventional VHF type system. Critical Communication Solutions Inc. offers a complete package to support your ongoing success within the AFRRCS environment. Services include:

Support Plan

Technical Administration Services

Initial design and setup within the AFRRCS User Administration System (UAS)
Addition, Removal, Blocking, and Updating of users and devices as required
Radio programming (code plug development) assistance
Coordination with trusted radio technician, daughter key management

Tier 1 Support

24/7 problem reporting service. SLA for issue response and resolution times.
Phone, email, and web-based reporting.
Power-user assistance in trouble shooting problems, radio and system utilization issues
UAS support for technical issues
AFRRCS OMS escalation and follow-up

Reporting

Regularly scheduled and ad-hoc reporting
Usage, service level compliance, system performance
Support utilization

Investigation

Usage, queuing, and blocked transmission reporting
Channel usage reporting

Cryptography Plan

Cryptography Office Services

Cryptography key management, Over the Air ReKeying (OTAR) as required within Crypto plan

Education Plan

Online and classroom education programs

Trunked Radios for end-users
AFRRCS 101 for all users
End-user device specific training
AFRRCS / Trunked radio support for power users